Steph and I booked our honeymoon through Expedia. We're going to Boston in July. Long story short, I got an e-mail from Expedia telling me my flight had been changed and was now landing 3 hours later. This wouldn't work for us because we have Red Sox tickets for that night.
I called Expedia to get the time changed. I waited on hold for a little over 20 minutes before a nice young lady named Tammy answered. I explained my dilemma to her and she told me I'd have to pay $300 to get it changed back.
What? Are you fucking kidding me? She said I could call Delta and see if they could do it. Then, I asked her for her extension. She doesn't have one. What's her last name? She didn't want to say. Were there other Tammys that work there? They have call centers all over the world. At which call center does she work? Uhhh...Northwest. Very helpful, huh?
I called Delta fully expecting to argue for an hour. After waiting for only 6 minutes, Kathy picked up the phone. She fixed my problem, charged me $0 and cut out a layover in the process. Wow. That was easy.
I wrote Expedia a lengthy and well-written e-mail complaint explaining the situation and requesting a response. We'll see.
They suck. They did that to my in-laws on a trip to Hawaii. It was going to vist over $1000 extra. They cancelled and booked with Travelocity.
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